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Olaria 

BY JENN

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Privacy Policy

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Olaria by Jenn — olariabyjenn.com Last updated: 12 June 2026

Olaria by Jenn ("Olaria", "we", "us") is owned and operated by Jennifer Nxumalo, based in Johannesburg, South Africa. This policy explains what personal information we collect, why we collect it, and how we look after it. It is written to comply with the Protection of Personal Information Act, 4 of 2013 (POPIA).

The short version: we collect only what we need to deliver your products, run your bookings, and send you emails you asked for. We do not sell your information.

 

1. Who is responsible for your information

The responsible party under POPIA is:

Jennifer Nxumalo, trading as Olaria by Jenn Johannesburg, South Africa Email: jen@jennifernxumalo.com

Jennifer Nxumalo also acts as the Information Officer. You can contact her at the email address above for anything relating to your personal information.

 

2. What we collect and why

When you buy a digital product: We collect your name, email address, and order details so we can deliver your download and keep a record of your purchase. Payment is processed by our payment providers (currently Payhip as the storefront and Paystack as the payment gateway). We never see or store your full card details those go directly to the payment provider.

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When you join the app waitlist or newsletter: We collect your email address (and your name, if you provide it) so we can send you the updates you signed up for. You can unsubscribe at any time using the link in any email.

When you book a Clarity Call or CV editing service: We collect your name, email address, and the information you choose to share with us about your situation for example, your CV, your questions, or notes about your finances or career. We use this only to prepare for and deliver the service you booked.

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When you use the free Debt Payoff Map:The web version of the tool runs in your browser. We do not collect or store the financial figures you enter into it.

When you visit the site, like most websites, our hosting and analytics tools may record basic technical information such as your IP address, browser type, pages visited, and how you found us. We use this in aggregate to understand how the site is used and to keep it working properly.

 

3. The legal grounds we rely on

Under POPIA, we process your information because:

  • it is necessary to carry out a contract with you (delivering a product or service you bought);

  • you have consented (newsletter, waitlist); or

  • we have a legitimate interest in running and improving the site, in a way that does not override your rights.

 

4. Who we share information with

We share personal information only with the service providers we need to run the business, and only as much as each one needs:

  • Paystack — payment processing

  • Peach Payments / Wix — booking and payment for Clarity Calls, where applicable

  • Our email service provider — newsletter and waitlist emails

  • Our website hosting providers

Some of these providers store information outside South Africa. Where that happens, we rely on providers who apply protections substantially similar to POPIA. We do not sell, rent, or trade your personal information to anyone.

We may also disclose information if the law requires it.

 

5. How long do we keep your information

We keep purchase records for as long as we are required to for tax and accounting purposes. We keep newsletter and waitlist details until you unsubscribe or ask us to remove you. We keep service-related information (such as CVs shared for editing) only as long as needed to deliver the service and handle any follow-up, after which it is deleted.

 

6. Your rights

Under POPIA, you have the right to:

  • ask what personal information we hold about you;

  • ask us to correct or delete it;

  • object to processing, including for direct marketing;

  • withdraw consent at any time (this will not affect processing that already happened); and

  • lodge a complaint with the Information Regulator of South Africa (inforeg.org.za / complaints.IR@inforegulator.org.za).

To exercise any of these rights, email us at [your email address]. We will respond within a reasonable time, and at most within the periods POPIA allows.

 

7. Cookies

The site may use essential cookies to function, and basic analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings. The site will still work, though some features may behave differently.

 

8. Security

We take reasonable, appropriate steps to protect your information, including using reputable providers, secure (HTTPS) connections, and limiting access to personal information to what is needed to run the business. No system is completely secure, but if we ever become aware of a breach affecting your information, we will notify you and the Information Regulator as POPIA requires.

 

9. Children 

Our products and services are intended for adults and for young people entering the working world. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

 

10. Changes to this policy

If we change this policy, we will update it here and adjust the date at the top. If a change is significant, we will say so on the site or by email.

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11. Contact

Questions about this policy or your personal information: jen@jennifernxumalo.com

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