Shipping Policy

​

Olaria by Jenn — olariabyjenn.com Last updated: 12 June 2026

Everything we sell is digital. Nothing is posted, couriered, or physically shipped, so there are no shipping fees and no waiting for a parcel.

​

1. How delivery works

When you buy a digital product (a guide, template, or tool), delivery is handled through our website. Once your payment is confirmed:

• you are taken to a download page immediately after checkout; and

• a download link is also emailed to the address you entered at checkout.

Delivery is usually instant. In rare cases, it may take a few minutes for the email to arrive.

​

2. If your download does not arrive

Before contacting us, please check:

• your spam or promotions folder;

• that the email address you entered at checkout was correct.

If you still cannot find your download within an hour of purchase, email us at [your email address] with your name and proof of purchase (the order confirmation or a payment reference). We will resend your download link, usually within one business day.

3. Download access

Download links may be limited to a set number of uses or a set period, depending on the product. We recommend saving your files to your own device or cloud storage as soon as you receive them. If your link has expired and you need access again, contact us and we will help.

4. Services

Clarity Calls and CV editing services are delivered virtually. Details of how your session or service is delivered (for example, the video call link or how to send your CV) are sent to you by email after booking.

5. Geographic availability

Our digital products can be purchased from anywhere, though prices are listed in South African Rand (ZAR). Your bank or payment provider handles any currency conversion and may charge its own fees.

6. Contact

Delivery questions: jen@jennifernxumalo.com