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Olaria by Jenn — olariabyjenn.com Last updated: 12 June 2026

We want you to buy with confidence, so this policy is written plainly. It covers digital products (guides, templates, and tools) and services (Clarity Calls and CV editing). Nothing in this policy takes away rights you have under the Consumer Protection Act, 68 of 2008 (CPA) or the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).

 

1. Digital products

Because digital products are delivered instantly and cannot be returned, all sales of digital products are final once the product has been downloaded or accessed. By completing checkout, you agree that delivery begins immediately and you accept that the usual cooling-off period for online purchases does not apply once you have accessed the files.

We will, however, gladly put things right in the following cases:

• You were charged but received nothing. We will resend your download or, if we cannot deliver it, refund you in full.

• The file is faulty or corrupted. We will replace it. If we cannot provide a working copy, we will refund you in full.

• You were charged twice for the same order. We will refund the duplicate charge.

• The product is materially different from how it was described on the site. Contact us within 7 days of purchase and we will look at it honestly. If the description was wrong, we will refund you.

We do not offer refunds because you changed your mind, bought the wrong product by mistake after accessing it, or because the content was already familiar to you. If you bought the wrong product and have not downloaded it, contact us within 48 hours and we will do our best to swap it or refund you.

 

2. Clarity Calls

• Rescheduling: you may reschedule at no charge with at least 24 hours' notice before your session.

• Cancelling: cancel with at least 24 hours' notice for a full refund. Cancellations with less than 24 hours' notice, or not showing up, are not refunded, because the time was set aside for you.

• If we cancel: if we ever need to cancel and cannot offer you a suitable new time, you receive a full refund.

 

3. CV editing services

Work on your CV begins after payment and after you send us your documents. Because this is personalised work:

• you may cancel for a full refund any time before work has started;

• once work has started, refunds are not available, but we will work with you within the revision rounds included in your package to get the document right;

• if we fail to deliver the service at all, you receive a full refund.

Please note that CV services improve your documents; they cannot and do not guarantee interviews or job offers.

 

4. How to request a refund

Email jen@jennifernxumalo.com with:

• your name and the email address used at checkout;

• your order number or payment reference; and

• a short description of the problem.

We respond within 2 business days. Approved refunds are processed back to your original payment method through our payment provider. Depending on your bank, the money usually reflects within 5 to 10 business days.

 

5. Chargebacks

If something has gone wrong, please contact us first. We resolve almost everything quickly and directly, and a conversation is faster than a chargeback for everyone.

 

6. Contact

Refund questions: jen@jennifernxumalo.com